Xiaomi India — I have requested for the replacement then also after 12 days i have not yet got my product replaced

Website:

mi.com

I have talk to mr. Harsh who is the senior after according to their policy of 5-7 days replacement then he assured me thar u will get revert call back from our side within 24-48 hrs that ur product will be dilevered to when, but today after completing 3 days i call then they said that ur new order id has not generated it generate soon n u will get the call i have got the product on 14 sep 2016 but there was some falut so i replaced after that they are taking soo much time to replace and deliver me new product... Such a worst service they are providing n first of all they are lying to there customers n infact u can see senior is also lying... Worst product, worst company and worst service...