Xiaomi India — I received a dented and broken phone.

Aditya Sanga

Address:	Chandigarh, Punjab, 160047
Website:	mobile.mi.com/in

Name - aditya sanga
Order id.- [protected]
Complaint no. That the company gave me - [incident:[protected]]
Issue faced - the device is damaged, the bidding from the side is coming out, the power button is broken, the back of the phone is dented, the touch is not responsive and the phone is slightly bent.
I received the phone on 6th june at 2pm and i mailed xiaomi customer care within 15 mins of receiving the parcel.
In response to my first mail the company replied that the issue has been escalated but after that they have stopped responding to my mails.
Please help me with this.

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Jun 06, 2017

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Comments

vanshikarani

from Varanasi, Uttar Pradesh

When i on my mi4i smartphone the green dotted line over the screen boundary or i need to open any app i need too fingure to open please solve my problem

Patil Gopalkrishna

from Delhi, Delhi

Sir,
I have booked my Redmi Note 4 4GB RAM/ 64 GB ROM on online flash sale on last wednesday & received the consignment on friday 2/6/2017.
It was observed that the phone is defective. It, s touch screen is not fixed properly & it is due to swelling of battery inside the phone.
Kindly replace it with new one.
Best Regards,
Patil G.R.