| Address: | Gondia, Maharashtra, 400063 |
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I feel very sad to say that xiaomi customer support team is very worst and below the level i have ever seen. From day of purchase of redmi note 3 i am facing problems firstly i received faculty mobile then when i request you for replacement, as required to get diagnosed and dropped at service center you irla service center refuse to diagnose then i request you to pick up my handset on priority basis because of i was going outstation but you didn't not arrange even i have requested many times for earlier pick up but i you didn't get any kind of support and your team suggest me to courier handset on own expense. Even i didn't mind to bear courier expenses as i was facing lots of problems in my handset so as you told me i have couriered my handset on own expense with dtdc courier. They got my parcel on 9 may & on 10 may i got call from warehouse that my box is empty and there was no mobile in that parcel and told me that contact your courier company because they have delivered parcel so they might be stole my mobile and we cannot help you.
As you instruct i fought with my courier company even i went there jaipur head office for my case and to be frank they ready to help on one complaint only no doubt they take time to investigate but they provide me all 100% information related to my courier please find trail mail which i have received from my courier company. This case may be solved earlier if xiaomi customer service also support as my courier company. Sir i appreciate your support for your colleagues but mistake can be done by your company also like happened in flipkart, snapdeal, amazon because it's human nature i feel that time xiaomi also should support me & investigate.
Seriously xiaomi customer support system never support me at the time when i went to service center, for earlier pickup and after receiving my parcel. I feel like bagger i have to beg for everything.
Seriously my experience with you is pathetic and very painful now i want reply for replacement team on my mobile lost even your floor manager mr avik also found me right and agree with me that they have done very wrong with me.
I want replacement from xiaomi india. Was this information helpful? | 
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