Xiaomi India — IMEI number has been changed after giving phone for repair at an Authorized MI service center

Address:

Hyderabad, Andhra Pradesh

Hi MI, Recently i had been facing some issues with my RedMI 1S which is why I had submitted the phone at the Authorized MI service center in Madhapur Hyderabad. It was a simple "battery not-charging issue" for which all they had to do was to replace the battery connector. But the service center people said there is an mother board issue and replaced the motherboard after 15 days from logging the complaint. Below is the Job ID reference for the same: WO-[protected]. The "battery not-charging issue" however was still not fixed and therefore the service center people logged a new complaint. Below is the second Job ID reference: WO-[protected]. This time when I collected the handset, the "battery not-charging issue" was fixed but however I noticed that the IMEI number of my device was changed. This is the original IMEI number which you can verify in my attached invoice copy. [IMEI/Serial No: [protected], [protected] ] The people at the service center are have changed the parts of my phone and this is the current IMEI number at the back my phone right now, which you can verify in the attached screenshot: [IMEI/Serial No: [protected], [protected] ] This kind of fraudulent behavior from authorized service centers is totally unacceptable and its a real shame on the part of MI brand. Please log a complaint against this and take a serious action against the fraud service center employees, so that i can receive my original phone/IMEI Number. Also, I need an assurance that the above mention fraudulent IMEI number ([IMEI/Serial No: [protected], [protected] ]) is not one from a stolen device. If this cannot cannot be done, i need an immediate replacement with a brand new RedMI 1S hand set. Kindly revert back in case you require any further evidence. Thank you, Really disappointed MI User. [Chetan Palekar].