| Address: | H no 4160 MiG phase 2 bhel tellapur, Hyderabad, Andhra Pradesh, 502032 |
I have purchased mi 4c pro tv (32 inch) from amazon on october 9th 2018.
Order#[protected]
Serial number : 19285/[protected]
Warranty ; 2 years on panel
We've been using our new 32 inch"mi 4c pro tv (32 inch) for 1 year 4 months, all of the sudden while my wife watching tv a loud noise comes out of it and a line starts appearing on the screen. It turned out to be a crack on the panel,
The inside of my tv is cracked. You can see it’s cracked from the inside because you can only see the crack when the tv is on. There is no visible damage to the outside. Nothing has come into contact with the screen
I raised the mi ticket job number tvin[protected]. I have already been in contact with the"executive"line and they stated the same:"mi does not cover physical damage", which is unacceptable as my wife was watching tv, when it happened; we would not go through this trouble if we had broken the tv, it's a matter of principles.
And all they wanted was a picture and that's how they can tell there was physical damage? When there are no scratches, no external damage, nothing, so basically i am being called a liar.
We did not cause physical damage to the tv and only ask for fair treatment. I hope they can reconsider the decision.
I would appreciate anything you can do to help, i have seen the same case online for other people.
If my issue is not resolved i will raised the case in customer forum.
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