Xiaomi India — Irresponsible customer service at xiaomi.

Arihant A Palrecha

from Mumbai, Maharashtra

Address:	Ahmedabad, Gujarat, 380009
Website:	www.mi.com/in

My phone is in service center from 75 days. They don't even give the contact details of the person in charge for the same. Customer care just tells that he can't help me with anything. They just repeat the things which I know ( like my mobile number, the date of submitting my phone, inquiry no, etc). And most of the time, they just hang up the phone.

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Comments

Arihant A Palrecha

from Mumbai, Maharashtra

The service operates through a biker runner model in Delhi, Mumbai, Kolkata and Chennai; and through Fedex in the rest of India. The company says that the total time taken for picking up a device, having it repaired and being delivered back to the customer is 24 hours for metros and 7-10 days for the rest of India. Also, users will be updated on the stages of service via SMS and e-mail.

This is what they claim.