Xiaomi India — Item sent to another state

Address:	793003
Website:	MI.com

I had made a prepaid order for "redmi 3s flip case black" order id - [protected] on 11th november 2016. the company provided tracking details as[protected] through fed ex. as i tracked its progress i discovered that it was sent to imphal - manipur (another state 500 miles away)

I had written to costumer support center on the 14th november and was replied by (manjunath) (11/15/2016 05:00 pm) who informed me that my orders will be delivered within 5-7 business days and that once the product is shipped they will send me tracking details.

Again i wrote to them on the 15th november and was again replied by a different executive friya (11/15/2016 04:57 pm) who again educated me on the same lines as above.

How can i contact somebody who can actually resolve my problem. its been 16 days since i have made the purchase and till date the product is lying in another state.