Xiaomi India — it's been 13 days still money not reversed in my account

Address:	Ahmedabad, Gujarat, 380015
Website:	www.mi.com

I booked mobile on dated 10/08/2018 & paid rs. 12699/- by credit card using 12 month emi.

On dated 13/08/2018 @ 1pm delivery boy came to me but he didn't deceived product due to damaged mobile.

Its been 13 days i mailed 4 to 5 times on service.[protected]@xiaomi.com & called to their executive 5 times on[protected] & discussed about my problem around 1 hr at every call.

Every time i'm getting same ans from their executive that product not yet received at warehouse it will still take 7 to 10 working days.

From other account i booked mobile on 20/08/18 by cash on delivery option & they came to deliverer & collect cash on 21/08/18.

My concern is that they are delivering product within a single day while ordering through cash on delivery but in case on advance payment they are excusing us that product not yet reached at warehouse even after 10 days.

Till yet i didn't received single call/ msg or email from them.

After 5 time emailing they are replying once. Support executive are disconnecting call between conversation.

Due to not refunding money, my bank generated my credit card bill with 1st installment @14% interest + 18% gst.

Bank is forcing me to pay 1st installment with interest + gst, even i didn't received product. Currently my money is in "mi store" 's account then why should i pay extra interest to bank.

I need rs. 12699 + 200 (Interest amount which i have to pay to bank)

Please check attached bill.