Xiaomi India — JS[protected] - repair not done on time

Address:

110052

Request your interference in the matter below. I had given my phone for repair on 11th May and I still haven’t received the phone.

This is in regard to Jobsheet No JS[protected].

I had given my phone (Mi 4 64 GB) for repair on 11th May 2016 to Gurgaon Sec 14 MI service centre for touch screen problems. The phone is still under warranty. I was told that it will be repaired free of cost and given back to me by 25th May 2016.

Pathetic interim response by store
During this time, I tried to reach out to the phone number given by the store[protected] to understand the current status of repair of my phone. The store never picked up my calls. I had launched a complaint regarding the same (Complaint no 1744079).

Poor response by Call centre
Finally, I tried to reach out to the call centre number given on your website[protected]. However, they were not aware of the status of phone repair and asked me to call / visit the Gurgaon store.

Visit to Gurgaon store on 28th may 2016
I finally visited the Gurgaon store on 28th may 2016 to understand that the phone is still not repaired and it will take one more weeks’ time.

Call from Gurgaon store on 1st June 2016
Today I received call from the Gurgaon store stating that it will take another 10-15 days for repair. I asked the call centre person to provide me a stand by phone or a new phone if the company is unable to repair the phone.

I have made several calls to your call centre, written mails to no avail. I am currently struggling without my phone with no access to mails / contacts etc etc.