Xiaomi India — lethargic act from mi & mi customer care

I have purchased 4xpro 55inch tv from mi.com, and it was delivered on tuesday 23/4/19 by 3:30pm and the online invoice was received by 9:30pm of the same day.

Because of this delay in communication installation slots on 24/4/19 were full. I contacted customer care, where i have been asking for installation on 23/4/19 it was denied by customer car person even i informed customer care that i will it sel[censored]npack by recording a video this was also denied, and they denied to share your mail id also saying it is not the process. Post which my slot was booked for 25/4/19 (6:00pm to 8:00pm) when i contacted the service person by 6:00pm he replied back today he cant visit, again i have called customer care the consider person said installation person will come by 8:30pm.

Installation person have not turned up even the above said time. Again thrice i ve contacted the customer care people are attending the call and said they will connect to supervisor i ve waited for about 3hour still supervisor didn't pick, again i ve contacted customer care the customer care person without informing me in the middle of the conversation my has bee put on hold for 45mins this is very pathetic even after saying which all products i ve bought earlier fro mi. I am very sorry to say that have been really disappointed with the response from mi customer support. I do have an audio proof for the all above said.

Note:

Customer care person said as a process installation will happen only as per the time slot now the installation time slot has been changed by mi without notifying customer. Now where is the process???