Xiaomi India — Longest time taken ever to repair the Mi devices

Address:	Mumbai City, Maharashtra, 400077
Website:	mi.com

I am from Mumbai and I am using Redmi Note 3. My phone is in warranty period.

I found that my phone doesn't show any network during dual sim mode. I went to Ghatkopar service centre for the help. Software update didn't help to come out for the solution. Hence they told me to submit the phone since it was a motherboard problem.

I submitted my phone on 19/09/2016. They told me it would take minimum 30 days to get my phone repair. This long time is unacceptable.

Some customers with Mi4i are been told that it is discontinued model, hence it would take minimum 25-30 days to repair the phone. What about Redmi Note 3 ? What makes it so long to get repaired ?

Parts not available is not any valid reason for each and every customer & each and every phone model.

Some customers on asking about the status of the phone after 30 days of submission, service centre say it may take more 10-15 days to get repair. Each and every customer at the service centre seems unhappy and unsatisfied and always frustrated with the service of Mi centre.

Other companies service centre take maximum 10 days of time even if the model is discontinued or the parts are not available or both.

I have uploaded my job sheet also.