Xiaomi India — manufacturing defect

Address:	Chennai, Tamil Nadu
Website:	mi

Dear sir\madam
I have order mobile mi 4 in mi store on 5th aug 2017 and i have received it on 07th aug 2017. From the date i received the mobile itself i facing problem in mobile
I) mobile not charging and charge drained very quickly
Ii) mobile hanged during oncall or attending the call
Iii) mobile get much heat i used headphone to attend the calls

For the above complaint i try to return back still 14th aug 2017 but ther is no option in mi store site within 2 days i got mobile.

After this i went to mi service center in chennai anna nagar radiant on 18th aug 2017 to enquiry about return but without my knowledge they change the charging board in mobile. So i ask why you changed spare they said this is issue so we changed it here after no problem, i accept it and get my mobile from them.

After this i have checked in my home by using but still the same issue exist so again i went to same service center on 19th aug 2017 05 pm to 8.30 pm. They did mobile flash and new version of software changed in complaint id they give previously.

After this i have checked again same issue exist, again i went to same service center on 24th aug 2017 till now the mobile is in service center.

I contact mi toll free no on 25th aug 2017 regarding this complaint that person said that you don't receive the mobile till the technical team give information and he didn't give any complaint ref no.

Again i call toll free on 28th aug 2017 they said wait for 24 hrs the technical team will contact you.

Again i call toll free on 29th aug 2017 they said wait for 24 hrs the technical team will contact you

Again i call toll free on 30th aug 2017 they said wait for 24 hrs the technical team will contact you

Technical person contact me on 06th sep 2017 and asking the job sheet, i send job sheet on the same day

After wait for 2 days i again call toll free no ask about status they said wait for 24 hrs

After wait for 1 day i again call toll free no ask about status they said wait for 24 hrs and request job sheet again

Still the status is same i. E they require job sheet no

I send job sheet again on 11th, 14th oct 2017

Again i call toll free on 16th oct 2017 they said wait for 24 hrs the technical team will contact you

Again i call toll free on 17th oct 2017 they said they need job sheet we didn't receive your mail clearly
Again i send mail with job sheet on 20th three times with job sheet attachment and type as text job sheet number

Again i call toll free for confirmation of mail they said still not get clearly

For my conformation i have send all the mail to service mail id and to my friend and check in my friend the mail receive clearly with all detail what i send

Again
I call toll free they said the complaint ref no[protected]
For your kind information
Job sheet no : wxin[protected]
Hhin[protected]

Please do the need full
2 attachments
Dear sir\madam
I have order mobile mi 4 in mi store on 5th aug 2017 and i have received it on 07th aug 2017. From the date i received the mobile itself i facing problem in mobile
I) mobile not charging and charge drained very quickly
Ii) mobile hanged during oncall or attending the call
Iii) mobile get much heat i used headphone to attend the calls

For the above complaint i try to return back still 14th aug 2017 but ther is no option in mi store site within 2 days i got mobile.

After this i went to mi service center in chennai anna nagar radiant on 18th aug 2017 to enquiry about return but without my knowledge they change the charging board in mobile. So i ask why you changed spare they said this is issue so we changed it here after no problem, i accept it and get my mobile from them.

After this i have checked in my home by using but still the same issue exist so again i went to same service center on 19th aug 2017 05 pm to 8.30 pm. They did mobile flash and new version of software changed in complaint id they give previously.

After this i have checked again same issue exist, again i went to same service center on 24th aug 2017 till now the mobile is in service center.

I contact mi toll free no on 25th aug 2017 regarding this complaint that person said that you don't receive the mobile till the technical team give information and he didn't give any complaint ref no.

Again i call toll free on 28th aug 2017 they said wait for 24 hrs the technical team will contact you.

Again i call toll free on 29th aug 2017 they said wait for 24 hrs the technical team will contact you

Again i call toll free on 30th aug 2017 they said wait for 24 hrs the technical team will contact you

Technical person contact me on 06th sep 2017 and asking the job sheet, i send job sheet on the same day

After wait for 2 days i again call toll free no ask about status they said wait for 24 hrs

After wait for 1 day i again call toll free no ask about status they said wait for 24 hrs and request job sheet again

Still the status is same i. E they require job sheet no

I send job sheet again on 11th, 14th oct 2017

Again i call toll free on 16th oct 2017 they said wait for 24 hrs the technical team will contact you

Again i call toll free on 17th oct 2017 they said they need job sheet we didn't receive your mail clearly
Again i send mail with job sheet on 20th three times with job sheet attachment and type as text job sheet number

Again i call toll free for confirmation of mail they said still not get clearly

For my conformation i have send all the mail to service mail id and to my friend and check in my friend the mail receive clearly with all detail what i send

Again
I call toll free they said the complaint ref no[protected]
For your kind information
Job sheet no : wxin[protected]
Hhin[protected]

Please do the need full
2 attachments