Xiaomi India — MI 11 ultra signal drop issue, I am not getting good response from customer care and backend team

Address:

Xiaomi Technology India Private Limited Building Orchid. Block E, Embassy Tech Village Marathahalli Outer Ring Road, Devarabisanahalli, Bengaluru

Dear MI,

I brought MI 11 ultra on fan sale and I am a big fan of MI.

Issue: whenever I am talking to someone over the call, the call gets disconnected, and the signal drops, and the signal coming back and this is happening within seconds.

Regarding this issue, I called the customer case multiple times and asked for a replacement even I have a replacement right within 10 days. but they told me to reach the service center, then I went to the service center, in service center they told me that "we do not have mi11 ultra service", "denied to check my phone"

"very bad experience here"

Then I called customer care again, they took a new request, but that is not helpful, they need 10+ days of time to check the issue and raise the replacement of my phone.

It's very hard to use my phone in this condition.

Please help me with this.

I am losing trust and hope in MI