Xiaomi India — mi 3s prime service

Address:	Kolkata, West Bengal, 700033
Website:	xiaomiredmi.in/xiaomi-redmi-mi-service-center-gariahat-west-bengal

This is a complaint against the worst service that an mi service center in kolkata, india can give. The name of the service center was "address : infotel services, 1, ekdalia road, gariahat, kolkata 700019

Working hours : 10:30 am to 07:00 pm, sunday closed

Phone number : [protected]"

As per standard procedure i had to submit my phone for checks, before submitting that this set is physically damaged as the edge of the phone was slightly bent later after checking they said that there was some liquid damage which is impossible as this phone was used only in office and it stays in office. However that still could be understood as per mi policy but after checking the phone there was no communication from the service center for estimate. However they said that we give an estimate by the end of day to all customers (Which is a lie) i had to call up and find out they still weren't ready with the estimate. Finally after an hour i got an estimate of basic price of rs 4500 and with gst it would be rs 6500. The reason was clearly stated that there was a motherboard issue. I had a doubt and took the phone for further checks and to my shock the other service center said that motherboard was fine but there was a short in the charging point which does not cost that much. My request for mi as an company to cancel the license for mi service as this would be brand damaging for mi and add up to the frustration of the customers