| Address: | Kolkata, West Bengal, 700033 |
Dear Sir I had a horrible experience with your Mi service center at Salt Lake City in Kolkata. I had purchased a Mi 4 handset (64GB) from Flipkart 4 month before for Rs 23999/-. Unfortunately the handset fell from my hand and front screen got damage 20 days before. I had gone to your service center who told that it will be replaced at a cost between Rs 5000/- to Rs 6000/-. They will send the requisition to the company and call up and confirm. There was no reponse for 15 days. When we called up some one picked up the phone and said it will cost Rs 8500/-. The next day we call up for a confirmation some one called 'Deb' picked up the phone and said charge will be Rs 9900/- if we are interested we will get the service or we will not be able to do any thing. Three times three different version of charges. I stay far away from Salt Lake City and have been after your service center for last 20 days. If this is the level of service I am afraid I will not recommend your brad to any one nor buy any product of your's. Hope to get a positive reply of this mail. Pl inform me the exact charge for replacement without further harassment. Note the present cost of the handset is Rs 14999/- how can screen replacement cost be Rs 9900/-??? Service center is playing with us.Hope to get a positive response from your side. Regards Raj Kumar Mitra: Mobile - [protected]. Was this information helpful? | 
