Xiaomi India — Mi 5. Have been frustrated with the customer care since last 15 days

Address:

400706

Customer by service email (Javed khan) (09/10/2016 11:59 pm)
I don’t know what to say. I hope you can understand the extent of frustration and mental agony i am going through. Still i am a hardcore loyal fan of xiaomi, since its entry in india. I am instrumental in making many mi lovers. I just upgraded my redmi 1s to mi 5. My job profile involves lots of document scanning. So i use camscanner app.in my phone. At the end of the day i use my pc to transfer the data from my redmi 1s to my pc. My problem started with mi 5, when i connect it to my pc, all the folders except camscanner are displayed. After much brain storming, i called xiaomi customer care. They had no answer to my problem. When a rs. 6000/- phone can show camscanner why not a rs. 23000/- phone can. The help line executive asked me install mi pc suite, which i did. But even with this, i was not able to detect my mi 5, when connected to the pc. My redmi 1s was immediately detected. The help line person asked me to visit a nearby service center. I visited a service center in vashi, navi mumbai and met one mr. Abdul kavi khan. He tried to view camscanner on a pc, no luck. He even tried connecting my mi 5 to the pc via mi pc suite, no luck. He himself owned a mi 5, so he tried all the experiments with his own phone & the outcome was the same. He even tried the task with three other mi 5 handsets but the same problem. None of the mi 5 showed camscanner or were detected by the pc via mi pc suite. At the same time other models of mi were being detected and showed camscanner. The service center person asked me get back after 2 days, by that time he will check out with his seniors in chennai. It has been more than 10 days; i am still searching for solution. Can somebody help me with this before i lose my patience. Please don’t give me a chance to repent my decision and relation with xiaomi.
Javed khan mobile-[protected] navi mumbai, maharashtra, india
Question reference #[protected]
• date created: 09/10/2016 11:59 pm
• date last updated: 09/21/2016 05:53 pm
• status: closed

Response by email (Palku) (09/15/2016 11:14 am)
Hi javed,
Welcome to mi india customer support. My name is palku.
I understand that you are facing issue while using third party app on your device. I know you are looking forward to getting this issue resolved. I will surely help you on this.
I would request you to uninstall and reinstall the application and check. However, you can use inbuilt scanner app in miui 8 in order to scan the documents.

-go to tools.
-scanner.
-documents.
I hope the above mentioned information was helpful. Feel free to get back to me, if there are any further queries. I will be glad to assist you.
Have a great day ahead!
Regards,
Palku
Mi india customer support

Customer by service email (Javed khan) (09/16/2016 07:30 pm)
I think mr. Palku you have not read my mail properly, or maybe you don't understand english. That's the reason you have given me a very stupid, silly and irrelevant solution. As written in my mail i have tried everything before writing the mail. Trial & error, expert advice, help line, service center, etc. My question is why mi 5 is not displaying camscanner folder in a connected pc, when all the phones in the world, including all models of xiaomi do. If you don't understand simple english please consult your senior, before i take the pain to be a pain for all of you. I have paid rs. 23000.00 for mi 5. What for? Not a single mi 5 is being connected to mi pc suite. Why? All other xiaomi models very well connect to the mi pc suite. Why all the problem with mi 5. Dear this is not my lone problem, along with me there are 8 other mi 5 owners who have the same problem. This mail is on behalf of all of them. Please reply asap, and this time something sensible. Please refer one of your service center technician in vashi navi mumbai, maharashtra.
Javed khan
Response by email (Palku) (09/19/2016 11:05 am)
Hi javed,

Welcome to mi india customer support. My name is palku.
Thank you for your reply.
I would request you to share the miui version of your device, so that i can validate and assist you on the same.
I am waiting for your response hence kindly write back to me soon as providing you a resolution is priority to me.
Have a great day ahead!
Regards,
Palku
Mi india customer support

Customer by service email (Javed khan) (09/19/2016 11:18 am)
Miui 8.0.2.0

Response by email (Palku) (09/19/2016 05:55 pm)
Hi javed,
Welcome to mi india customer support. My name is palku.
Thank you for your reply.
I would like to inform you that i have checked with the respective team and found that the issue has already been reported to us. Our testing team is working on the issue. We will try to fix the issue in next miui update. I would request you to wait for some time.

I hope the above mentioned information was helpful. Feel free to get back to me, if there are any further queries. I will be glad to assist you.
Have a great day ahead!
Regards,
Palku
Mi india customer support

Customer by service email (Javed khan) (09/20/2016 07:41 am)
Good. Please tell me, why is this issue limited to mi 5 only, when other models of xiaomi are working fine with miui 8.0.2.0. I have a redmi 1s running on miui 8.0.2.0 it has no such issue as seen with mi 5. Both camscanner & mi pc suite are working on it. What is the point in buying a phone for rs.23000.00 when it cannot serve a purpose?
Response by email (Palku) (09/20/2016 09:58 am)
Hi javed,
Welcome to mi india customer support. My name is palku.
Thank you for your reply.
I apologize for the inconvenience caused. I would like to inform you that the issue has already been reported that mi 5 is not connected to mi pc suite. However, our testing team is working on the issue. We will try to fix the issue in next miui update. I would request you to wait for some time.
I hope the above mentioned information was helpful. Feel free to get back to me, if there are any further queries. I will be glad to assist you.
Have a great day ahead!
Regards,
Palku
Mi india customer support

Customer by service email (Javed khan) (09/20/2016 10:21 am)
Ok fine. I will wait. Please answer my query regarding camscanner. I will advise, please tell your team to try it out with a mi 5 handset. All the other models of xiaomi and all the other phones in the world show camscanner folder in pc, what's wrong with mi 5. Will this issue also be rectified in the next miui update? Can you please give an idea how long do i have to wait?

Response by email (Hrudananda) (09/20/2016 01:19 pm)
Hi javed,
Greetings from mi india customer support. My name is hrudananda.
I certainly understand that you are unable to use camscanner in your device. I know you would like to get this issue resolved. I will surely assist you on this.
Javed, i would request you to set the device to default factory reset mode. I would request you to take the back up of your data before performing the factory reset as it will wipe out the data from your device. Please follow the steps below to resolve the issue.
A. Create a backup:
1. Got to the settings
2. Select additional setting
3. Select backup and reset
4. Select local backups
5. Select backup
6. Select apps, accounts and contacts & deselect system
7. Create backup.

B. Factory reset:
Go to settings — additional settings — scroll down and select backup & reset — scroll down and click on factory data reset — click on reset phone at the bottom. This will reset the phone to factory mode.
I hope above information was helpful.
For any further queries, please feel free to write back to me.
Have a great day!
Regards,
Hrudananda, mi india customer support

Customer by service email (Javed khan) (09/20/2016 06:03 pm)
Ok. After i set my phone to factory mode, will camscanner work. As told earlier at least 8 mi 5 handsets checked by me are facing the same problem. Only mi 5 are facing the problem. Even one of your technician in your own service center in vashi, navi mumbai faced the same problem. He had no answer for this. So are your sure that after factory resetting my camscanner issue will be solved.

Response by email (Hrudananda) (09/20/2016 06:14 pm)
Hi javed,
Greetings from mi india customer support. This is hrudananda again.
I certainly understand your concern. I will surely assist you on this.
Javed, i would request please do factory reset as informed in previous email in order to proceed further.
For any further queries, please feel free to write back to me.
Have a great day!
Regards,
Hrudananda
Mi india customer support

Customer by service email (Javed khan) (09/20/2016 10:37 pm)
Factory reset done, what next

Response by email (Hrudananda) (09/21/2016 10:13 am)
Hi javed,
Greetings from mi india customer support. This is hrudananda again.
I certainly understand your concern. I will surely assist you on this.
Javed, i would request please go through the steps below in order to use camscanner.
-go to tools.
-scanner.
-documents.
For any further queries, please feel free to write back to me.
Have a great day!
Regards,
Hrudananda
Mi india customer support

Customer by service email (Javed khan) (09/21/2016 10:53 am)
Now this is getting out of my patience can some body speak to me or give me number, i will call and talk face to face. I am asking you what is your name and you are replying i love pizzas. Nonsense. You people can't understand simple english. Please take not that all these conversations can be used against you. I have paid my hard earned money to buy mi 5. I will see to that all this mails are displayed all over the various social platform throughout the net. If you can't solve my problem, say so, but for god sake, talk sense, talk to the context.

Response by email (Hrudananda) (09/21/2016 11:15 am)
Hi javed,
Greetings from mi india customer support. This is hrudananda again.
I certainly understand your concern. I will be glad to assist you on this.
Javed, i would request you to go through the below link in order find the service center details: -

http://www.mi.com/in/service/repair/

For further queries, feel free to contact me.
Have a great day!
Regards,
Hrudananada
Mi india customer support
Customer by service email (Javed khan) (09/21/2016 04:13 pm)
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Customer by service email (Javed khan) (09/10/2016 11:59 pm)
I don’t know what to say. I hope you can understand the extent of frustration and mental agony i am going through. Still i am a hardcore loyal fan of xiaomi, since its entry in india. I am instrumental in making many mi lovers. I just upgraded my redmi 1s to mi 5. My job profile involves lots of document scanning. So i use camscanner app.in my phone. At the end of the day i use my pc to transfer the data from my redmi 1s to my pc. My problem started with mi 5, when i connect it to my pc, all the folders except camscanner are displayed. After much brain storming, i called xiaomi customer care. They had no answer to my problem. When a rs. 6000/- phone can show camscanner why not a rs. 23000/- phone can. The help line executive asked me install mi pc suite, which i did. But even with this, i was not able to detect my mi 5, when connected to the pc. My redmi 1s was immediately detected. The help line person asked me to visit a nearby service center. I visited a service center in vashi, navi mumbai and met one mr. Abdul kavi khan. He tried to view camscanner on a pc, no luck. He even tried connecting my mi 5 to the pc via mi pc suite, no luck. He himself owned a mi 5, so he tried all the experiments with his own phone & the outcome was the same. He even tried the task with three other mi 5 handsets but the same problem. None of the mi 5 showed camscanner or were detected by the pc via mi pc suite. At the same time other models of mi were being detected and showed camscanner. The service center person asked me get back after 2 days, by that time he will check out with his seniors in chennai. It has been more than 10 days; i am still searching for solution. Can somebody help me with this before i lose my patience. Please don’t give me a chance to repent my decision and relation with xiaomi.
Javed khan

Response by email (Hrudananda) (09/21/2016 05:53 pm)
Hi javed,
Greetings from mi india customer support. This is hrudananada again.
I certainly understand your concern. I will be glad to assist you on this.
Javed, i apologize for the inconvenience caused. As informed in previous email, i would request you to go through the below link in order find the service center details: -
http://www.mi.com/in/service/repair/
For further queries, feel free to contact me.
Have a great day!
Regards,
Support

Hrudananada
Mi india customer