| Address: | 562106 |
| Website: | www.mi.com/in |
From:
Subodh kumar sharma
73, new bankra area,
Kolkata-700051
Sir,
Re :request for replacement of mi 5 - new mobile set purchased on
[protected] received on[protected] getting heated when power button is put on
Vide :
Invoice no:[protected]
Invoice date : 21st april 2016
Order no: [protected] - one mi 5 - new mobile set purchased on
[protected] delivered the said address on[protected].
After opening the packet and when the power button was put on the body of phone gets "heated" .
On[protected] customer complaint was made over phone no: [protected]
Complaint no: 1573204
The customer support over phone directed me to re-boot the phone .
The guidance did not solve the problem.
On subsequent calls they told me to take the phone to their company's service center - at 20 park street, kolkata for getting the problem solved and
Getting a technical report from them.
The service center is about one & half hours drive from my residence.
Today on[protected] my phone calls tomi park street, kolkata service center on land line no:[protected] were not attended.
On reaching there and having taken a token no-41 to my query- the staff bluntly told me that their land line is out of order - the excuse - which i could not accept, as at times i found the said line to be busy when i was trying to contact them.
The asked me for the invoice - i produced the above refereed tax_invoice which was received by me along with mobile in sealed packet.
They refused to acknowledge - saying they wanted - print of soft copy which the company had sent through e_mail .
Here i told them no such mail has been received from the customer support center.
I requested them to contact the customer support with reference to my mobile contact no. And the complaint no. And do the needful.
They bluntly refused.
Sir, i request your office to look into my complaint and assist me in getting "replacement"
With regards,
Subodh kumar sharma
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