[Resolved] Xiaomi India — Mi band 2 not working within 1 month of purchase but not getting help from them on this

debashishs

Address:

Bangalore, Karnataka, 560103

I got a xiaomi mi band 2 from amazon on 2nd October. Initially it worked properly but on 20th it stopped working. i sent mail to there customer care but there reply was not of any help to me. i called them but still didn't get any useful help. I haven't used it for a month. I have waited for this product for a long time and as soon as it got released i ordered it. but it is of no use.please help me with this.

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Nov 11, 2016

Complaint marked as Resolved

mi band 2 not working [Incident: 161022-000069] Inbox Add star Xiaomi India Customer Services Sun, Oct 23, 2016 at 4:31 PM Reply-To: Xiaomi India Customer Services To: [email protected] Reply | Reply to all | Forward | Print | Delete | Show original Image Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next days. Thank you for allowing us to be of service to you. Subject mi band 2 not working Response By Email (Sudeep Kumar) (10/23/2016 04:31 PM) Hi Debashish, Greetings from Mi India Customer Support. My name is Sudeep. I certainly understand your concern regarding Mi Band 2. I know you are looking forward to get it resolved at the earliest. I will surely assist you regarding this. I suggest you to kindly follow below mentioned steps. -Un-pair your Mi Band once - Go to Settings and then to Installed Apps - Go to All Apps and Select Mi Fit App - Tap on Clear cache - Restart your device once - Pair your Mi Band thereafter. For better results let the app be running in the background of your device and avoid swiping or clearing the same. If the issue persists then uninstall the Mi Fit App and again install the same after downloading it through Google Play Store . Also, ensure that the device with which you are connecting your Mi Band should have the android version 4.4.2 or above and Bluetooth version 4.0 or above. If it is still not working, kindly visit our service center. Please note that our service centers remain closed on Sunday and Tuesday. You can locate the service center from the link: http://www.mi.com/in/service/repair Thank you for writing in and notifying the issue. If you have any further queries, please feel free to communicate with us. Have a nice day! Regards, Sudeep Mi India Customer Support Website: www.mi.com/in Facebook:https://www.facebook.com/XiaomiIndia/ Web Chat Service:http://www.mi.com/in/service/online Hotline: 1800 103 6286 Customer By Service Email (Debashish Sahoo) (10/22/2016 01:35 AM) Hello, i got my mi band 2 on 2nd of this month from amazon.. it was working properly initially. But from last 5 days it has stopped working not getting paired with my phone.. HRM also not working. I tried to contact your customer service number but it always says busy. Please kindly resolve my problem. I m really getting upset day by day. i have waited long for this product and i couldnt even use it for a month. please call contact me by mail or phone.. my phn number is : 8093393458 Please help me out. i am waiting for your response Thank You Question Reference # 161022-000069 Date Created: 10/22/2016 01:35 AM Date Last Updated: 10/23/2016 04:31 PM Status: Closed This is the mail i got from them after i lodged a complain.. But this mail didn't helped me. They asked me to go to there service center which is located at bhubaneswar. i stay at roukela traveling there and get my band repair it will cost me same amount for which i buy it i.e 2000. they dont provide any pickup service. what will i do?