Xiaomi India — MI Band not serviced/replaced in 5 months

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear Sir/Mam,

I purchased a MI Band from MI website on 08/04/2016. Its Order number is: [protected].

It was not capturing the steps count data properly, so I submitted it at MI Noida Service Center on 10/05/2016 for replacement. The Job Sheet Number is JS[protected]. The expected return date from MI was 25/05/2016.

But, I have yet not received the new Band from the Service Center. Every time I go to the service center and inquire about it, the executives tell me that the same product is not available with them.

Its been more than 5 months since I have submitted my Band for replacement and still I have not received the new Band. I request you to kindly look into the issue ASAP and revert to me on my email/phone.

Thanks and regards,
Rishi Gupta
[protected]