| Address: | Orchid- Block E, Ground Floor, Embassy Tech Village, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bengaluru, Karnataka 560103, 560103 | | Website: | mobile.mi.com/in |
First of all they believe their delivery boy more than anyone even their ceo.. I bought k20 6gb/128gb version with my redmi note 4 in exchange...1st of all i bought it on 17th july 2019.. Till 23rd the customer service wasn't even responding properly.. So 24th july 2019, comes the date to deliver (Finally!) i already argued to the delivery boy one day before (23rd) because of the delay, then the delivery boy took out the grudge of my complaint next day (On 24th) by referring my redmi note 4 as a damaged product even though it has faded paint (That's it... No cracks, no scratches, nothing at all).. I was pissed off (If anyone this close to their dream phone would be) i contacted mi customer service.. They told me faded paints are not even considered under damaged product.. Oh.. A relieved breath by me.. But then i mailed xiaomi at service.[protected]@xiaomi.com
With the photos of my mobile from every angle.. (Still haven't got the reply).. I tried mi chat support... They asked the photos of my redmi note 4... So their answer was "your phone has 'minor scratches'.. Wtf... It's not even there in their terms & condition". The delivery boy is god... Now leave the exchange... I don't want any exchange discount.. Let me keep my redmi note 4... But atleast let me pay my due money (Exchange money).. No... According to them they will take it back to their warehouse (Which will take 5-6 days again)... And 1-2 days to proceed my refund... Then wait for the next sale... Wow xiaomi!!!... U just lost ur true fan! #justice is all i want
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