Xiaomi India — Mi headphones - defective & faulty but no replacement or refund from the company.

Address:	Bangalore Urban, Karnataka, 562106
Website:	www.mi.com/in/index.html

Order ID #[protected] I had purchased a Mi Headset from Mi store India and it was delivered on 12th November 2015 but it was defective I have faced the below mentioned issues :- 1) Left side Ear piece if the Headset is not so Audible compared to the Right side ear piece, i had even interchanged the headphones and checked doubting whether there could be some problem with my left ear but the problem is with the Headset only. 2) I am unable to remove the Ear Pad of the Right Side Ear Piece. It is jammed. I was calling the customer care since the delivery of the product from 12th November but it was not at all getting connected. But i was repeatedly calling from landline and mobile and was finally able to connect and made a complaint over the phone on 14th November. It was so pathetic that the customer coudn't communicate well in English and they simply said "WAIT FOR SOME TIME IT WILL BE REPLACED". Today is 12th December - I made the complaint on 14th November, it is more thatn 28 days now till the customer care executive says "WAIT FOR SOME TIME THE PRODUCT WILL BE REPLACED". But they dint replace and they dint refund my money as well and they are cheating me . Please help me file a case against this Company. The product was delivered by their official supplier named Rocket Kommerce LLP. Please take desired action.