Xiaomi India — mi mix 2 just one month old got completely dead

Address:

Varanasi, Uttar Pradesh, 221007

Dear MI Team,

This is to inform you that I have purchased Mi Mix 2 just one month ago. I was went to purchase One plus 5 but the stunning design and the 18 K real gold plated feature of your flagship phone changed my openion. I have decided finally to buy Mi Mix 2 instead of One plus 5 considering that, MI is also on the way of becoming no 1 smartphone brand in India.

Today I felt really very sad and also thinking that it was not the good decision to choose your brand. Just within one month short span of time my phone got completely dead today. I visited to your service center and ask them to check my phone. They have checked the phone for at least 01 Hr but they were also not able to resolve the issue. I told them that it is quite expensive phone and I do not prefer to go for repair. Please arrange to get it swap with the new phone.

Your service center people was really very helpful and they have understood my situation completely. After this they have issued a job order no and handed over to me. ( All the necessary documents are attached for your reference) Now I have few question as I am your new customer and using your brand first time. Kindly revert with the appropriate answer.

1) How you guys gone compensate me for this trouble which I am facing right now?

2) This process will take at least 7 days as advised by your service center. How I will survive without a smartphone in today online world where all the official and personal work will be managed through smartphone only?

3) Why I will not post this to social media which will effect your brand value?

4) Who will give the guaranty of the privacy of my personal data which is there still in my phone? (This is very very important and I want a written statement from your side about the safety of my phone DATA)

5) Cost of my smartphone is Rs. 33K which is not a small amount. Why not I will stop recommending your brand to others?

Please note that I want a satisfactory reply from your side for this mail. I will execute my actions after the reply only. So please prove your self as a no 1 brand by providing the proper and satisfactory service to me.

I will be waiting for your reply.