Xiaomi India — Mi note 3 gold color

garv soni

from Chennai, Tamil Nadu

Address:	Hisar, Haryana, 125001
Website:	www.mi.com/in/service/online

Dear Sir,

I have purchased MI note 3 from Amazon last month, after few days i was facing hang problem with device, after a month the phone stuck on MI logo, i have tried a lot but phone didn't ON, i visited MI service center in my city Hisar Haryana, i have submit my MI note 3 over there, They provide me a Job sheet dated on 14-May-2016. and told me to take mobile after 2-3 days, On Tuesday i have visited the service center and asked them that phone software is updated or not, they said sory but we had not special cable to update the software of your phone, Please make call next day 18-May-2016 to confirm the status, On 18-May-2016 i have called them approximate 20 times but i did not get any response from there side, Round about 2:00 Pm on the same day i have visited the service center, and asked about my phone, on the reception the guy who was sitted there told Sir this is lunch time, Please come after 3:00pm. i said why you guys were not recieving the call, he didn't answer to me. After too much conversation they said sir your phone software will be update till 12:00 Pm on 19-May-2016, and we will inform your to take your handset from here, Today i called them at 12:30 Pm. they recieved the call and said what was the problem with your handset, and they were telling sir we have downloaded the file but its not working.

i wanna ask you Sir/Mam if your authorised service center behave like this, and they dont have proper cables and equipments, how could you survive in market, As per my opinion MI service center service is worst service. If MI authorised service center taking more than 5 days "Only for the software updation" then to repair that mobile they will take a month or may be above. Now tell me what to do

I will take a legal action against this in CONSUMER COURT.

My Name Gourav Soni
City Hisar
Mobile Model- MI Note 3
Imei No. [protected]
Service Center Name- We Care
Date of Submit in Service Center 14-May-2016
JobSheet no. 3096
Fault - S/w update

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Lalit.sen09

Xiaomi India — Mi note 3

I have purchased a new phone MI note3 from Tata cliq app on 08/2016
Recently I have visited MI service center very first time shivaji nagar Pune, due to some software issue I am facing.

Firstly I want you to know that I have received a defected phone.i came to know abt this when i went to service center to repair it.
When I handed over my phone to service center executive for repair, they came back saying I have repaired my phone outside, as some kind of Seal is broken .so it will not come under warranty.
My question is according to me, my phone is under warranty, so why I need to go outside for repair, There was not any physical damage either.

Now these people forced my to pay service charges, without repairing it, when I denied, they kept my phone and misbehaved.
How a person can check a product from inside at the time of delivery.i trusted ur brand and now suffering.

I have filled a complaint with consumer forum to track this, now will wait for answers on this.

Job sheet/Work order no.-WXIN[protected]

Lalit