Xiaomi India — Mi note 3g / not charging while switched on

Address:

New Delhi, Delhi, 190002

A couple of weeks ago in the month of November, 2015 my phone battery was low so I plugged in the charger pin but it was not charging my phone .So, I tried to charge my uncle's phone with my charger who has the same Note of Mi and his phone was charging which made it very clear to me that my charger is okay.Then I restarted my phone and tried to plug it again but nothing worked. At last I did one more experiment which was I turned off my phone and then plugged the charger pin and guess what my phone was now charging.Then I called the Xiaomi India cmr care on[protected], they asked me to dial a few numbers on my phone starting with *# and at last they told me that it has got some hardware issues so I need to visit the near by service centre which is 1200 km's away from my place so then they came for my rescue with Mi pick up service and I was told that I can courier my device. They asked me to pay Rs.189 online and a receipt will get generated and then I need to download 3 forms and parcel my device in its original box and paste one of the form over it which is the Airway bill which I did instantly after making the payment and downloaded the forms and then my device was supposed to be picked up on 25th of November, 2015. Though it was scheduled so but since then I am getting a sms from xiaomi that the pick up will be done everyday. and if you call the customer care all they have to say is we apologize for the inconvenience caused to you sir. The issue has been escalated to the concerned team we will get back to soon. My Inquiry No. is [protected]