Xiaomi India — Mi Power Bank 16000MaH | Scratches on Power Bank not replaced/refunded from last 3 months

Address:

Gurgaon, Haryana

I purchased a power bank from official site of Xiaomi. It was delivered at my office address and received by me on June 19. I noticed scratches on face of power bank since delivery. I mailed the customer care of Xiaomi and they asked me to provide photo evidence of the issue. I mailed them the pictures of power bank which they approved and asked me to go to nearest Mi Centre for support. I went to Janakpuri center and they refused to accept my power bank. They exclaimed that no power bank related issue is handled there. Then I went to Gurgaon service center and they accepted the power bank(after long calls to customer care). The manager of Gurgaon Service center accepted the power bank for replacement on June-30-2015 and issued me invoice in his own handwriting. Now, Gurgaon has Mi Exclusive service centre which was inaugrated few weeks back. Its more than 2months now and yet I have not received the refund. I have made constant emails and phone calls to Xiaomi (Mi), but through mail they respond that my complaingt will be soon assisted and on phone call the executive asks me to visit the service center. At service center I am told that only customer care will tell when will they receive a new power bank. Due to late response from Xiaomi(Mi) team, the warranty period is also about to get exhausted. At present I just want a refund of my amount. I have asked for refund to Xiaomi (Mi) and they told that they wont refund the amount. Its like I am not a fool here. Its four months in total I have booked the power bank. Yet now, I haven't received the product and refund as well. All the warranty period has been exhausted. Every time they ask me either to mail or call customer care and all time I get vague response. I have uploaded the copy of Service center bill and pictures of faulty power bank. Please help me to get a refund. I have blocked my amount for four months now and at present Mi team is not replying to any mail. Regards Parth Jain