Xiaomi India — Mi power bank 1600mah

Address:	560019
Website:	Mi.com

Hi team,

This is regard to my power bank 16000mah which had issues in charging and i subsequently submitted to xiaomi service center at btm layout, bangalore (near water tank) during my warranty period. the order id when i purchased in mi.com is order number: [protected] (16-mar-2016).
They had generated a job card (hhin[protected] dated 28th of may 2016.

Every time i call/chat with customer support i get a prompt call that my device is under replacement and i need to wait for few days.
I really don't no what your team is doing with my powerbank? i have hardly used my powerbank and i have paid for it.
Please understand the gravity of the situation. i either need the powerbank or refund the money back for giving me a defective product.
It has been more more than 3 months and am without product. i cannot wait anymore.

Kindly don't neglect this email as there will be further course of action failing to respond to this email. further i need to know your course of action asap.