Xiaomi India — mi protect liquid damage

Address:

Patna, Bihar, 800007

This concern about my one month old mi note 4 mobile liquid damage claim which rejected by due to improper region by one assist. This is not my fault. When i first time call one assist executive i told all the incident clearly when mobile stop working. First i told that their will be excess of sweet comes from my body. When i am going to my class. When sweet comes out from body i talk with my friend approx 15 minutes. I told this region to your executive she clearly told never liquid damage comes from sweet and that time mobile still working till one hour and after that its comes to a reset automatic and after that mobile will off. I also told that when the mobile not working. Before 3-4 days when my sister place a mobile on the table accidentally half glass containing some water that felt on the screen and quickly i dried it up with my towel. But still mobile works properly. That two region can not will be acceptable by one assist executive. Because sweet damage cannot be possible and after liquid fell on mobile, my mobile still works for 2 days
So one assist executive told that if you are not clear that how the liquid damage happen write "how incident took place i don't know." in description and due to low word limit i removed the full description which i written now. Please accept my claim because this not my fault. What ever one assist executive told i done the same. I totally helpless because what ever oneassist executive told me & guidelines me i done it same. Please grant my claim because i will purchase mi protect policy and that gives me liquid damage claim my mobile no -[protected]