Xiaomi India — Mi protect service cannot response regarding give a claim to me my phone screen is damage and mi phone is under insurance

Address:	Panipat, Haryana, 132103
Website:	www.mi.com/in

Hlo
My mi phone screen is damage during morning exercise the phone fall down at the path of city park so I give information to the company they said to upload image of phone so i will do it but they can't response regarding giving a claim so I request please give me a claim if the company cannot give the claim then I will take help from the consumer court
Email id - [protected]@gmail.com
Members ship no.-908213
Service request no.-1413043