Xiaomi India — Mi redmi note 3

Address:	500016
Website:	www.mi.com

Mail sent on 1st april, 2016:

Dear sir,

I regret to inform you that the phone mi redmi note 3 (16gb, grey colour) received by me on 30th march evening was delivered in damaged condition. Top left corner of the screen is cracked. Enclosing the photos for your reference.

I had been waiting very eagerly for this phone & for the first two weeks was not able to order but was very happy when i could book my order on 23rd march. But after seeing the phone in damaged condition, all my happiness was shattered.

I request you to immediately arrange for a replacement.

My order number is :

[protected]

Tel no: [protected]
E-mail: [protected]@gmail.com

Best regards
Gaurav nyati

Mail sent on 2nd april, 2016:

Dear sir,

Please refer my various telephonic conversation of today with many people at your call center including some senior persons like mr. Sandeep.

I have been requesting for the replacement of my phone as i received the phone in damaged condition (Photographs attached in the trailing mail) and immediately informed you through mail on 1st april 2016 (Your policy states that it should be informed within 10 days).

Now today the call center people have been insisting that it should have been informed within 24 hours of the receipt of the phone though once they had accepted to replace it and went back on their words..

It is really surprising that an international company like xiaomi has double standards, writing something & when it comes for compliance, say something. This is totally unprofessional. How can a company of such repute go back on their words which they are publishing on the website. (Screenshot of the exchange policy is attached for your ready reference)

It was really very frustrating to listen to the call center people continuously repeating the same thing again & again which did not have any sense.

I am sure that some sensible person at the service center will look into it & replace my phone immediately without any further delay as such a reputed company will not fall to this extent where they have to form instant policies which are against their customers.

I once again request you to replace my phone immediately without wasting any more time.

I also request you to provide me the telephone numbers of the higher authorities who can understand the customer complaints & act as per the company policy published on website.

Please acknowledge & reply back to my mail immediately.

Please note that i am copying this mail to the other service centers of the world with an anticipation that they will give me some support & resolve this issue in my favour immediately.


Best regards
Gaurav nyati