Sep 17, 2016
Updated by mpnehra EarlierComplaint
Xiaomi Ref. No.[protected]
Name:- Pradip Kumar
Contact number:- Given in company service order
Device name:- Mi
Redmi note 3 MOBILE HANDSET I DD ENHANCED GOLDEN
Device issue:- CAN NOT POWER ON, AUTO SWITCHED OFF
Submission date:-27.08.2016
Job sheet number:- WXIN[protected]
Snapshot of Job sheet:- Attached herewith
Service center location: M I Road JAIPUR.
Contact
person by whom mobile handset received at service centre was: GHANSHYAM SINGH
INVOICE NO. xxxx28 DATED 14.07.2016
I have purchased mobile handset with above said particulars and at the time of receipt of this, the fault persists of not switched ON.
After that I have contacted your service centre and after check of it mr. Ghanshyam Singh take over this mobile vide above said service order and said to wait for 1 or 2 week for hardware problem.
Like this - mobile handset with battery, battery cover and SIM cover submitted vide service order WXIN[protected] on date 27.08.16 at M I Road Jaipur authorized service center. At that time service center engineer said that it will be sent to company for hardware fault and take time of 1 or 2 week.
Now 20 days past but no response received from company/ service centre.
It was new H/S purchased on date 14.07.2016, it was faulty by start( Not switched ON).
On above said Ref. No.[protected] complaint lodged by e mail but ALL SAID DETAILS AGAIN ASKED BY MR. AJAY FROM COMPANY SIDE . I WANTS TO KNOW THAT WHETHER HE READ THE TRAILING MAIL OR ASKED DATA FORMALLY.
I LIKE TO ASK THAT WHY COMPANY NOT TAKE UP THE ISSUE SINCERELY.
DEAR
XIAOMI, KINDLY DO NOT MAKE IT JOKE. LIKE THIS YOUR COMPANY MAY BE FAKE OR DO FRAUD WITH CUSTOMERS.
NOW IT IS WARNED TO GIVE THE STATUS OF THIS ISSUE AND RETURN THE MOBILE IMMEDIATELY OR REFUND THE PURCHASE COST WITHIN 3 DAYS OTHERWISE IT WILL BE HARMFUL TO COMPANY AND LOSS OF CUSTOMERS/ REVENUE
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