Xiaomi India — Mi redmi prime 2 16gb not repaired and returned by service center from past 2 months

Getkt

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400080
Website:	www.miui.co.in

I gave the mi redmi prime2 16 gb on 2nd june 2016 for motherboard replacement at eternity mall, thane service centre of redmi prime2. my phone is under warranty which i bought in jan 2016. i was promised that it will be replaced in one week. after the multiple follow-ups i was always given the new date after every fifteen days by the service centre. till date i have not received my phone back with motherboard replaced by the service centre. they keep on saying they have not received the parts for the phone from the company.

This is the mental harassment to the customer where phone is kept by the company service centre from last 2 moths. uploaded the job sheet as a proof for the submission of the phone to the service centre.

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Aug 24, 2016

Updated by Getkt Xiaomi is a Fake Chinese company..Any individual willing to buy Xiaomi mobile PLEASE DON"T BUY IT. they just manufacture user and throw mobiles. Their customer service is Third Grade. They doesn't have sense and capacity to repair or replace any new/old Xiaomi mobile. ITS been Close to 3 Months I have still not received my mobile repaired by the service center (work order no. - XMI/ETE13/CI/6/16/0001246. THEY ARE NOT BOTHERED to FIX YOUR ISSUE or reply to your email or pick up phone and speak to you INCLUSIVE OF CUSTOMER SERVICE HEAD OR HEAD OPERATIONS OR AFTER SALES HEAD OR INDIA HEAD. EVEN IF THEY SPEAK TO YOU YOU WILL GET ANOTHER DATE BUT NOT YOUR MOBILE. AND THIS NOT my individual Case. I have seen no. of customer waiting for their mobile to get fixed from no. of months. kunal thakkar - [protected]

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Comments

sakkum

from Fatehabad, Haryana

i rohit verma, also submit my hand set 25th may 2016 regarding motherboard problem. but till date no solution due to part delivered..there is no positive response...after the multiple follow-ups.

This is the totally mental harassment to the customer