Xiaomi India — mi selfie cum tripod stick

Address:

110041

Hello,

I purchased the mi selfie cum tripod stick from the mi store - punjabi bagh, delhi. At the time o[censored]sing the product in the tripod mode, it falls down and damaged my mobile phone. Later i went back to the mi store and told them the full story about the case to the store head on the call as he was not available at the store at that time. The store manager assured for the refund against the same post some formalities he would make from his end. Also, i left the product at the store itself as i didn't want any accountability of the product condition in the future and went home keeping the original bill copy with me

Now after two days of purchase the same store manager calls and says the product will not be refunded as per company policy stating you must have reviewed the product somewhere before purchasing it and your friend also looked the dummy kept at the store. However, i asked them the product sold to me is not that something company claims as the customer can use it as a tripod.

I urge you to look into the issue. Mi support is worst, i called customer care and spoke to store manager. Nothing positive.

Regards