Xiaomi India — mi tv 4 (55 inch)

I bought the so called flagship tv from mi a couple of years back and they promised that they would roll out android tv update (Which is not available at the time of puchase) for the same by q1 2019. After waiting for an year they just announced that they won't be able to provide the update and trying to sell their mi tv box taking this as an advantage. This is worst kind of customer satisfaction that i ever received from a product.

It's like we're waiting for 2 years and they took this covid'19 as an advantage (As ppl won't bother about updates now) and posted silently in their mi tv india fb page.

What kind of company would do that?

If they really care for their customers they have to provide the mi tv box for free.

How do they expect a customer to pay 55k for a stupid tv which won't support even youtube and pay another 2.5k for the android box. Cheap marketing tactics