Xiaomi India — mi tv is not working

Address:

146 GHUMA, Katra, Rewa, MP, Rewa, Madhya Pradesh, 486117

I purchased mi 4a pro 43 inch smart tv on nov-2019 and now it not working, seems to be some update required or software issue. I raised the complaint on jan-24-2020 through website & requested to visit the engineer in my place but till now i didn't get any update.

I called customer care but still no update. May i know why there is an delay in the process.

Complaint number: woin[protected]
Token no: r323996