Xiaomi India — MI3 mobile - Mother board which was not replaced at all.

Address:

Chennai, Tamil Nadu

Hi, I have been using the MI3 phone from last October 2014, I have a mobile sound problem and touch screen is getting hanged. So I have given the mobile to XIAOMI authorized service center as they have mentioned in their site still date 28th April. AP Technologies, Chennai they have quoted me that the mobile will be given back to me in 10 days where I have submitted the mobile in April 02. Apparently they did not give the mobile till today (April 28, 2015). They asked me to go for service center phone complaint. I have made that too complaint no 130639. But still they are not giving the proper date of reply to this query. I dono whether they will give the mobile back. And frankly asking is XIAOMI is providing any sort of production in their company? Is they producing mobile phone right now? If they concern department have noticed this they can make a call. My no is with them since I have raised the complaint from my number and I have quoted my number in each and every service. If I am calling to the service center they only reply which I got is AS SOON AS POSSIBLE. I felt boaring to hear this word since I am hearing this word right from my first date of the complaint I have made. I have raised a mail complaint too. There too no proper reply. If really concern department is reading this complaint. Why can’t you replace the mobile with a new phone since you don’t have a sufficient process of replacing the mother board. Date Condition April 02 - Raised a complaint in your service center (AP Technologies) April 02 - They replied that need a replacement of MOTHER BOARD for mi MI3 Mobile. April 15 - They said it was the delivery date for my mobile. April 20 - I registered a phone based complaint in your service and complaint no is 130639 April 20 - I raised the complaint again through the mail. Now April 28 - Still I am waiting for the mother board for my mobile Replace the mobile with a new one if you don’t have the mother board with you.