Xiaomi India — Mi4 wcdma-16g-white-in

Address:	New Delhi, Delhi, 110092
Website:	xiaomi

Respected sirs,
I had bought a mobile set of your company in october, 2015, which is giving me trouble from day 1 and also sleepless nights.

1. its mother board was changed in february, 2016,

2. it has again been submitted vide job sheet no. — wxin[protected] on 16.06.2016, at your service centre at vikas marg, east delhi, for change of mother board for 2nd time.

Since then, that is for about 2 months now,

1. no body picks up the phone no.[protected] at the service centre,

2. some of your senior officer, named as mr. vikas koul, neither picks up his moble no. [protected] nor calls back.

3. email sent to mr. koul on 28.07.2016, remains unattended till date,

4. a complaint was registered at your customer service centre at [protected] vide complaint no 1963961 on 05.07.2016 and again on 28.07.2016, gives signals of helpnlessness, in resolving the issue.

I do not know sir, what to do and to approach to which person.

May i request you to kindly look in to my issue and order to resolve it at the earliest.

Since the telephone set is giving repeated troubles, may i request you to kindly approve to pl replace the mobile set, along with extended warrantee.

Vinod k jain
M.com, fcs, acma
Mob:[protected]


From: vinod jain
Sent: thursday, july 28, 2016 12:00 pm
To: [protected]@xiaomi.com
Subject: complaint

Respected mr. vikas koul,

Good morning,

This is regarding a mi mobile phone purchased by me as per invoice date 17.10.2016 with product details as "mi4 wcdma-16g-white-in".

After its purchase, i have been facing one or the other problems while using this phone. after realizing that i myself cannot cope with the problems:

1.in february, 2016, i submitted the said mobile at your vikas marg service center and got it back in 3 days after its 'mother board' being replaced.

Even after such replacement, the said mobile did not stop giving troubles. then i again went to your vikas marg service center, on 16.06.2016. there after the details are as under:

2. on 16.06.2016, my mobile was retained by your vikas marg service center, with job sheet no. — wxin[protected], dated 16.06.2016. further details are as under:

I. they told me to wait for 15-20 days, for replacement of mother board once again, as the were waiting for the supply of mother board since march, 2016.

Ii. after getting no information from them and getting their landline no.[protected], un-replied so may times, i had to go your service center once again on 02.07.2016 to get the updates. they cut a sorry figure and instead gave me your phone no and email id of mr. koul on 02.07.2016.

Iii. on 05.07.2016, i gave a call to your complaint centre at phone no. [protected] and got a complaint registered as complaint no. 1963961. they told me to wait for some more time to get the mobile back from your centre.

Iv. sir, pl note that since the date i. e. 05.07.2015, on which i got your no. and mail id, and till yesterday, i did not bother you either way.

V. however, on 28.07.2016, when i gave call to your vikas marg service center, about 20 times. every time full bell was ringing but no one picked up the phone. which got me little irritated.

Vi. on 28.07.2016, once again i re-registered my complaint 2nd time at complaint no. 1963961.

Vii. at your complaint center, mr. pintoo told me to wait for some more days, which i think is getting difficult.

Under the circumstances, sir, may i request you for the following:


1. to get my said phone replaced immediately because, i) its mother board has been changed in february 2016 and ii) has once again been submitted for replacement of mother board.,

2. no one respond positively and they talk about the interest of the company and are least concerned about the interests of the customer,

3. out of a total warrantee of 12 months, my mobile has remained with the company for more than 2 months,

4. hence, the warrantee should be extended by the lost time, while replacing the mobile set.

Sir, though my mail is lengthy, still i wish to hear very soon, at least from you.

Thanks & regards

Vinod k jain
M.com, fcs, acma
Mob:[protected]