Xiaomi India — MI4i display and heating after 2 months usage

Address:

Pune, Maharashtra

Before i state about complain let me share that i have spent 500 rs for toughened glass and 200 rs for back cover so as phone should be safe.means i care about phone. one fine day at morning my phone was getting charge and suddenly i noticed screen is blinking and by after noon two green lines appeared vertically and horizontally and by eve minor internal scratch type lines appeared, then all of sudden screen become white some time green and started behaving abruptly, further while navigation and gaming over heating issues was there from day one. since i am was not familiar at pune so using the navigation and after this problem phone became so heated i could not even hold in my hand seems lie it is going to burst. I take half day leave and i approached xiaomi service center at shivaji nagar, to my surprise they refuse to cover the problem in warranty and said you have dropped eh phone and screen is cracked although there was not even small scratch on phone (even stickers was intact), later when argued they said this is internal crack and you might have sit on phone or pressure was applied and given 3800 rs estimate, ( to share further there were few more customer at center those are visting 4-5 time to get next date to get handset rectified.). i was so pissed off with teh response and way the problem was handled, xiaomi things with such approach they will last long, but i don't thing with the hard earned money of common indian these people will run away like this. i am working in organization with more than 20K workforce and going to put my instance on notice so as all should be aware for handling the warranty case by xiaomi and not to buy xiaomi. no one is ready to buy the handset regards, rakesh.[protected]@gmail.com