Xiaomi India — Mi4i service status

Address:

Bangalore Urban, Karnataka, 560077

I have given my mobile for servicing in
Xiaomi service center, TVS Electronics, no 4M-403, Kammanahalli Main road, Kalyan Nagar, Above KFC restaurant.
Kalyan Nagar branch on 4th May 2016. Two issues were identified by discussing with service center representative Yasmeen :-

a) Display problem b) Motherboard Issue

It was said to me that I would get back my phone after 10 - 12 days. It is now almost 2 month, I don't have phone in Hand.

Also I am facing following challenges :-
a) The service center don't pick up phone. Even they pick up they say would update by 5:00 PM but no updates comes
b) Today morning I went to service center, the representative was rude, was not talking to me properly and after standing for 10 mins they told me I would get the phone after 1 week.

Ravikanth Escalation Manager dont respond at all..
God knows when I would get back my phone.
Mi Guys .. please respond.. and atleast come forward and talk to customers..

Can I have status on phone and how soon I can get it??

Job Sheet no : WXIN[protected]