Xiaomi India — Mi5 gone faulty in 9 days & waiting for replacement (30 days over)

Address:	400020
Website:	www.mi.com/in/index.html

I had bought the mobile handset xiaomi mi5 form mi website directly (Http://buy. Mi.com/in). I have placed order on 10 june 2016 (My order id # [protected]) with rupees 25, 198/- (Paid online in advance with order) and got the delivered on 13 june 2016 @12:42pm with invoice #[protected].
However this new mobile gone down automatically on 21 june 2016 late evening and it never start again i. E. Totally dead. As per their website they shown hassle-free replacement “10-day easy replacement policy on mi.com” so immediately next day on 22 june 2016 i have logged a complaint by a mail and i received an acknowledgement with complaint number[protected] for replacement of faulty device. On 27 june 2016 i got a call and mail from arpit for pickup information but as of date no one reached me to pick up the faulty handset.
I am calling xiaomi customer care and online chat every day since last 21 days but no solution of my problems yet to end and they have no update and every time apologies and working on your solution type of standard answer they are giving.
Kindly help me in this case.