Xiaomi India — MI5 mobile phone

Address:	Gurgaon, Haryana, 122001
Website:	www.mi.com/in

My MI5 mobile phone has got damaged and was trying to get in touch with MI team for a new charger which I am ready to pay. rest of the communication between myself and them is pasted below...

MI 5 Charger

Response By Email (Naga) (10/13/2016 05:58 PM)
Hello Ramakrishna,

Welcome back to Mi India customer support. Thanks for writing back to us.

I would like to inform you that you have to coordinate with service center experts about the availability time for the charger and purchase the same accordingly. I request your kind understand in this regards.

Thanks for being a valued customer. Have a great day.

Sincerely,
Naga
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Ramakrishna Reddy) (10/13/2016 03:40 PM)
Hello,

As suggested by you guys I visited your Sector 14, Gurgaon Service center few minutes back and I am being told they don't stock/sell the chargers.

You have made me to think why I bought your Flagship Phone MI5.

I am writing down the number of times/mode I have contacted you guys,

1.) Contacted your call center on 12 Oct 2016 and was suggested to get in touch with Service center

2.) Contacted you guys over support mail on 12 Oct 2016 and 13 Oct 2016 you guys still insist on visiting service center though this is not an service issue.

3.) Visited service center on 13 Oct 2016 between 2-3 pm I have been told by the Service Center Engineer/Agent that they don't stock/sell the charger

I humbly request you guys to help me get the new charger as I am not able to charge my handset. I would like to inform that I will now not be visiting your service center and this needs to be delivered to me.

I may have to go to consumer forum if I do not get the charger in next 24 hours as "MI is selling phones in India without proper basic support spares to support its customers"

Regards,

Ramakrishna Reddy

On Thu, Oct 13, 2016 at 10:48 AM, Xiaomi India Customer Services wrote:

--
Regards,

Ramakrishna Reddy
Response By Email (Naga) (10/13/2016 10:48 AM)
Hello Ramakrishna,

Welcome back to Mi India customer support. Thanks for writing back to us.

I apologize for the inconvenience caused to you. I would like to inform you that the mi chargers will not be available in online stores. Hence, I suggest you to kindly visit the nearest service center and coordinate with our service center experts to resolve the issue.To know more contact details and locate all the Mi Service Centers throughout India you can check this link : http://www.mi.com/in/service/repair/

Thanks for being a valued customer. Have a great day.

Sincerely,
Naga
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Ramakrishna Reddy) (10/13/2016 10:18 AM)
Hello,

I have no time to go to your service center also I dont have any problem with my phone.

Can you share me a link where i can purchase online. it is disgusting that you are asking me to visit service center for buying an charger.

On Thu, Oct 13, 2016 at 10:06 AM, Xiaomi India Customer Services wrote:

--
Regards,

Ramakrishna Reddy
Response By Email (Naga) (10/13/2016 10:06 AM)
Hello Ramakrishna,

Greetings from Mi India Customer support. My name is Naga.

I understand your concern that you want to purchase Mi5 charger. I know how important it is for you. I will help you to resolve this.

I would suggest you to contact your nearest service center regarding the availability of the original Mi charger. If it is available there, you can easily purchase the same. To know more contact details and locate all the Mi Service Centers throughout India you can check this link : http://www.mi.com/in/service/repair/

Thanks for being a valued customer. Have a great day.

Sincerely,
Naga
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Ramakrishna Reddy) (10/12/2016 06:24 PM)
Hi,

My Mi5 charger has got damaged can you please share the link to buy
the new Charger for MI5.