Xiaomi India — Mobile handset not repaired for past 1+ month | |||
My new Redmi 2 handset (just after 2 months is use), suddenly one fine day stops responding to touch sensation. (ie touch screen gone). Since the product was still under warranty, handed over the phone to its Koramangla Branch (in Bangalore) service centre on 13th July 2015. Since then, till today (ie 19th August 2015) have not received my phone back, in spite of several visits to the service centre. And there nobody attends to the phone call at the service centre, hence each time personal visit is required. Absolute IRRESPONSIBLE behavior. Dont know what to do. Can somebody help. I need my phone back. I bought the phone to USE it, not to keep it in service centre. PDF of the work order is attached for reference. Was this information helpful? | |||
 3 Comments | |||
Comments
Koramangala branch service center is pathetic, they never ever respond to any of the customer calls.
My touch screen was not working as the display is broken, they insisted me to pay the service charges to replace the display, I am ready to pay for the hardware but not for the service as it is under warranty. They took out the new display and gave back the phone to me with the old display after that the phone is rebooting continuously.
My touch screen was not working as the display is broken, they insisted me to pay the service charges to replace the display, I am ready to pay for the hardware but not for the service as it is under warranty. They took out the new display and gave back the phone to me with the old display after that the phone is rebooting continuously.
refund
I odara mobile on 23/sep /2014 today is 9/oct / 2014 still Delivery status is showing awaiting dispatch.please refund me my moneyCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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My touch screen was not working as the display is broken, they insisted me to pay the service charges to replace the display, I am ready to pay for the hardware but not for the service as it is under warranty. They took out the new display and gave back the phone to me with the old display after that the phone is rebooting continuously.