Xiaomi India — Mobile tft repair or replacement

Address:

500006

Hi

My name is c pramod kumar i had given a complaint regarding my new redmi note 3 tft broken at service center (Tvs electronics ltd, madhapur, hyderabad) dt.30/05/2016 work order no.[protected] cash recpt no[protected]. For the service they ask me to pay rs.3000/- i had paid 50% adv. That is rs.1500 repair of phone will be done with in five working days. When i am trying reach service center landline it is engage and next day i tried i got reply say spare is not available by next monday we will get. Once i had approach but work had not done for spare not available. Then i call up to customer care start tell my story (Workorder etc. But they jal jal solve hoga) whenever they pick up at customer care ask same question from harsha - floor mgr, vijay sr. Floor mgr trupti-customer mgr sandeep sr. Mgr and dinesh sr mgr to all. After all escalation level mr dinesh one who had spoken on yesterday (16/06/2016) and assured me that by evening he will solve the problem (I had given several options to them). The problem not solved till next day when i am got mr. Sandeep start telling lies that he is on leave and when i start argue he himself that sandeep is busy. When i ask they are avoiding to comment on time bound to solve my problem. No is try to solve my problem. Please help out for the same. I had tried on all fronts email chatting and phone.

Thanks
Pramod