Xiaomi India — Moble touch screen not working

Address:

400076

Purchased Redmi Note 3, dual sim, dark grey 32G. Delivered on 14/10/16 at Powai, Mumbai from TVS Electronics limited, Bangalore. Order no [protected].
The product was getting heated and called support service on [protected] on the second day but not resolved. Now the touch screen is not working.
Detail of product-
Redmi Note 3, model 201516,
IMEI 1: [protected]
IMEI 2: [protected]
SN: 12663/20375161
Part no. MZB4666IN