Xiaomi India — my area pin was eligible at the time of order but now the courier is not sending the item to me

Website:

www.mi.com

I have ordered a smartphone online in mi.com at the time of order 788701 was shown eligible but when the order is reached the courier service they r asking me to self receive the item and which is 15 to 20 km away from my area pin code. Now the item is in 788713 and i provided 788701 @ time of order. If you are not providing the service in my area then why it showing eligible @ time of order. So i want my product in my area pin code given @ time of placing order.