Xiaomi India — my order not delivered yet. customer support not clear the reason.

Address:

Nadia, West Bengal, 741404

I order redmi note 5 pro through mi.com. My order number is [protected]. I ordered it 31/8/2018. But still its not shipped. I need the phone very badly its urgent.. I called customer care nearly 20 times they not solved it. I told them its urgent for me they not understand that and think just simple matter. Loged a complain but its not solved yet. Worst shopping experience i got from mi.com. Please take care your customer. Solve my problem as soon as possible. Although i complaint to the higher authority. I feel very angry right now why not 14999 not a small amount its my hard working money.