Address: | Santoshpur, Kolkata |
My POCO X3 phone got dead after MIUI software update on 7th December 2022. I raised a complain on 8th December 2022 (Docket no. 4084609) on www.consumerhelpline.gov.in but there is no positive response got from Xiaomi India Team as well Consumer Forum. The company do not want to take any responsibility for damaging the phone due to software update.
The phone is out of warranty, purchased on[protected] and they charge repairing cost a lot.
I raised another complain and demand for a discount but the Company didn't get any discount.
I am surprised that what Consumer Forum is doing they don't support the customer and given permit to the Company to take any decision and Consumer Forum do not interfere. Was this information helpful? |
i am ankit jha from mumbai, 1.5years ago i had buyied poco m3 from flipkart and it was working fine but after some time it suddenly automatically reboots and switch on, but after 1 year when warranty expired then they send me a update which i had updated miui 12.5 after that boot problem coming and aslo when miui 13, android 12 update came then after then my device didint swtich on and it became dead, and from last 25 my device is dead, i visited service centre 3 times but no positive response came from them they were telling that the issue is in mother board and they have to replace it which cost 7500 but my concern is that why should i pay the amount the device is dead due to miui software update which came from miui hence xiaomi, so they should repair it, i am from not that rich family so i cant afford mobile yearly, we middle class family invest one time money for any thing due to fianancial problems, if any problems was of from my side then my fault was there to tell them to repair it for free of cost my matter is that they create the problem and they only should fix it .