Xiaomi India — New faulty tv

This is the second month since the tv purchased around 10th April from the Mi app and my several complaints since the second day of installation. Tired of talking to several technician everytime, entertaining them to do their so called trouble shooting steps to fix as per them and then issue remains same or get worse but they close the case, not to wait or do follow up and on top not to reply the next moment if we call or text stating problem persist. You need to everytime make a fresh complaint and follow the whole procedure, explain and entertain. And then they want to capture the problem so be it the green screen or video stuck with sound on, dialogue song playing, if it doesn't happen when they visit then you end up wasting time and energy and case closed, log again.. So then you capture when problem happens, they send technician stating virus issue so software update will fix but in next two hours still same or worse issue.. Now the frequency of video stopping more. But they don't reply to your call or text and case closed so you call again, complain, fresh complaint, same procedure, same excuse...then complained via email, some Ravi responded, wasted time repeating the whole story as they have NO RECORDS.. But waste of time again.. Complained on fb. They reverted, each day reply, not chat and fix.. So been a week playing chat chat and then some Priti calls, reiterated the story of once again, she said will escalate.. No ideas what they are doing. Given a complaint or service request no.. Said will resolve by 5th June.. And then the technician Vikas calls, again repeated the story, he said will escalate and put request for replacement. I told I want refund as this is my first Mi experience and from the first day issue.. He asked to send the video with model on his WhatsApp but then he didn't respond on WhatsApp where to send nor answered calls and today after three days as the complaint still open and he not responding so escalated and some Amit called saying will send technician to check, and if needed replace the parts so will order parts and that's another dance.. Which I Denied that I WON'T ANY MORE. There were previous technician, Ashish then Rahul, why did they stop replying or answering phone text call after visit? Though they always say if any issue call and won't close case until confirm but they close the call.. And just for the heck put tick mark on their list of calls to be attended and ticket closed. Are we not humans? Is this how you run a business and make customer take extra warranty.. Like a doctor giving some meds for temporary fix and patient keeps coming back getting harassed disturbed and drained physically and every way..

I spoke to installation guy telling the different issue asking if normal and he told to do soft reset factory reset etc and be patient and seven day period got over. I had not removed the sticker also and told the installation person that having issue so if need to replace will it be fine. He said can remove all sticker and no problem. And now been 1.5 month of drama. They treat like it is some old TV. As if I have all the time just to talk chat entertain their technician to fix tv which is brand new. I Want my Refund. I will not Entertain and Dance as per your different technician and rules. As a single mother with my health issue, ocd and panic attack you can't push me to my depression because you guys want to earn money on customers hard earned money. It is your fault that if there are so many complaint register and you tube made to fix green display and fast boost and what not which means it's the brand and model issue or both

(which unfortunately I happen to find only after buying the tv and facing problem cause before that one only checks best price and different options and general reviews which most people write soon after installation and are basic wherein they express their excitement with price sound picture as per money.)

My question to the last technician Rahul was why didn't the company fix the model if problem if virus causing green display common and if the model old lying in warehouse then why wasn't the installation guy educated to upload the software during installation to fix the virus? And even after all your so called excuses and trouble shooting everything is same or rather worse then why do you think I would trust you to replace part, waste time for you to come, check, detect, send request for part then order, wait, replace and then wait and watch until I log complaint again and again and again and keep dancing when YOU DON'T DO YOUR JOB PROPERLY nor as any Good engineer Know the Exact Problem.
Am done doing soft reset, factory reset, check router, internet speed, software update and all your EXCUSES not accepting YOUR FAULTY TV

So I request you to please do justice. Show some honesty towards humanity in general and put yourself in customer's shoe and imagine yourself dealing with complaints entertaining the calls text and personally the technician when you do your own
Job for living

The complaint number given by social media team for your reference is WOIN[protected].