Xiaomi India — No one come to pick up

Address:	400018
Website:	mi.india

I purchase mi note3 on 20 sep16 from mi sit. After using two day i notice there istwo hardware problem. So i m contact mi customer support about replacement they approved my replacement on 30 october 2016 but till now no one come to my house for pickup. Even if we mail them regarding to replacement then they never revert back to u even i[censored] call to there customer support no. Than they say we r unable to provide exact date.
My complaint no.[protected].
I suggest don buy mi phone.
If they take long time for replacement than wat about warranty
They doing time pass for reducing warranty period