Xiaomi India — No replacement given for redmi note 3 : damage handset given by mi india [order number : [protected] / incident number —[protected]]

Address:	Indore, Madhya Pradesh, 452001
Website:	www.mi.com/in

Damage handset delivered by xiaomi india (Redmi note 3)
Order no. [protected] [service request no. 160616-­001218]

On 1st of june 2016, i had ordered redmi note 3 (3gb - 32gb dark grey) handset from mi india official website. Based on which order number : [protected] was generated.
When mobile phone was delivered to me on 6th of june 2016, i found that device was damaged.
It had broken screen and scratches in front part of handset near mic.

I immediately logged complaint on 7th june 2016 through customer care and mail as well.
Incident number : 160616-­001218 got generated.

Still no replacement has been given to me by mi india.
I have been taking follow up since last 3 months but every time i get one repeated answer : "you case is already escalated, replacement team will give you replacement at earliest".
Please beware of mi products as they have pathetic after sales service.