Xiaomi India — No service available

I have a cell phone (Redmi Note 4g) in warranty which is not responding to touch. Approached your Vadodara center on Oct 15, 2015 - was informed that office is shutdown due to server maintenance. Contacted back on Oct 17, 2015 - nobody was available! Raised email complain to 'Ensure services' (who has Vadodara contract for servicing Xiaomi) :: No response Escalated to their manager :: No response Raised complaint to Xiaomi customer center thro call & email. Resolutions provided so far:- 1 Call customer center from Vadodara service center : Vadodara service center wont talk on phone with others :: Bang! 2 Provided Xiaomi customer care with contact details of manager of 'Ensure Services' :: no response :: Bang! 3 Xiaomi customer care asked me to ship my mobile to their central facility but shipping to be borne by me - Why should I pay for shipping when they have designated service center but not ready to work!!! :: Asked for free pickup :: no response :: Bang! Today is Day # 8 Follow up # 7 Havent got any menaningful response or readiness to entertain the issue. Requesting escalation pls -Rajat Taheem